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Welcome to EuroMag Opportunities

Hiring Virtual Assistant

Europaplatz, Karlsruhe, Germany
21 days ago

Description

Are you an excellent communicator with a professional phone presence and strong organizational skills? Are you looking for a remote job opportunity where you can work from the comfort of your home while providing essential support to a dynamic team? We are currently hiring Virtual Call Assistants to manage customer communications, schedule appointments, and deliver excellent front-line service in a fully remote environment.
This role is ideal for individuals who are detail-oriented, customer-focused, and capable of handling multiple tasks with a calm and professional demeanor. If you enjoy interacting with people, solving problems, and keeping things organized, this might be the perfect opportunity for you.

Job Summary
  • Job Title: Virtual Call Assistant
  • Job Type: Full-Time / Part-Time (Remote)
  • Location: Remote – Work from Anywhere
  • Salary Range: €600 – €1,200 per month (depending on hours, experience, and responsibilities)
  • Start Date: Immediate
  • Working Hours: Flexible, but availability during business hours preferred

Requirements

To be successful in this role, candidates should meet the following criteria:
Must-Have Qualifications:
  • Prior experience in customer service, virtual assistant, or receptionist roles (minimum 1 year preferred)
  • Excellent spoken and written communication in English (additional languages are a plus)
  • Clear and professional phone etiquette
  • Strong organizational and multitasking abilities
  • Comfortable working with technology (CRM systems, Google Workspace, scheduling tools)
  • A reliable internet connection and a quiet, distraction-free workspace
  • Ability to follow written instructions and internal processes
  • Strong listening and interpersonal skills
  • Time management skills and ability to prioritize tasks
Preferred Qualifications:
  • Experience using tools such as Zoom, Slack, Calendly, Microsoft Teams, or Freshdesk
  • Familiarity with cloud-based phone systems such as RingCentral, Grasshopper, or Google Voice
  • Basic knowledge of data entry, calendar management, or CRM systems like HubSpot, Salesforce, or Zoho
  • Customer service certifications or training is a plus

Bonuses

  • Fully remote position – work from anywhere in the world
  • Flexible working hours
  • Weekly or bi-weekly assignments with long-term contract potential
  • Ongoing support and training from experienced supervisors
  • Opportunity to develop customer service, administrative, and remote communication skills
  • Be part of a collaborative and diverse remote team
  • Performance bonuses and advancement opportunities

Benefits

  • Monthly compensation ranges from €600 to €1,200, depending on your working hours, experience level, and performance.
  • Payments are made monthly via direct deposit or international transfer platforms such as PayPal or Wise.
  • Bonuses and raises may be available based on performance, reliability, and tenure.

Responsibilities

  • Answer incoming calls in a professional and friendly manner
  • Respond to customer inquiries, provide information, or transfer calls as necessary
  • Schedule appointments, meetings, and callbacks using scheduling software or calendars
  • Record detailed notes of all customer interactions in a CRM or call log system
  • Forward voicemails or missed calls to appropriate personnel
  • Make outbound calls for appointment reminders, follow-ups, or customer satisfaction surveys
  • Manage email communication related to phone interactions
  • Report call trends or frequent issues to management for analysis
  • Provide general administrative assistance as requested
  • Maintain confidentiality of sensitive information
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